Responsible Gaming
at 999gk

At 999gk, responsible gaming is not a footnote — it is a core part of how we operate. Our platform exists to provide entertaining casino games, slots, and cricket betting for adult players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We want every player to enjoy 999gk as a leisure activity, in the same way they might enjoy a match-day experience or a casual night out.

That experience only remains positive when it is kept within healthy limits. Gambling involves real money, and for a small number of players it can develop into a compulsive behaviour that causes genuine harm — financial stress, relationship difficulties, and deteriorating mental health. We take that risk seriously. 999gk is committed to maintaining a platform environment that actively supports safe play rather than exploiting vulnerable behaviour.

This means we invest in player protection technology, train our support team to recognise and respond to signs of problem gambling, restrict access for underage users, and provide clear, accessible tools that allow players to manage their own limits at any time. We also commit to making this Responsible Gaming page easy to find and written in straightforward English — because useful information is only useful if it can actually be understood and acted upon.

If you ever feel that gambling is causing you or someone you know distress, please use the tools described on this page, or contact the 999gk support team at any time via live chat or at [email protected]. You will never be judged for reaching out.

Access to the 999gk platform is strictly limited to individuals who are 18 years of age or older. This is a firm, non-negotiable requirement. Gambling by minors is harmful and is not permitted under any circumstances on the 999gk platform.

2.1 Age Verification Process

During the Know Your Customer (KYC) verification process, all 999gk players are required to submit valid identity documentation proving they are 18 years of age or older. Accepted documents include the National Identity Card (NID) issued by the Bangladesh Election Commission, a valid passport, or a birth certificate accompanied by a secondary photo ID. Accounts that cannot be verified as adult accounts will be suspended until verification is complete.

In addition to the standard KYC process, 999gk may request enhanced age verification documentation at any point if our monitoring systems raise concerns about a player's age. Players are required to cooperate fully with such requests. Refusal to provide documentation when requested will result in account suspension.

2.2 Responsibility of Account Holders

If you are a parent or guardian and you share a device or computer with a minor, you are responsible for ensuring that minors cannot access your 999gk account. We strongly recommend:

• Using a strong, unique password that minors in the household do not know.
• Logging out of your 999gk account after every session, particularly on shared devices.
• Using device-level parental controls to restrict access to gambling websites.
• Never storing your 999gk login credentials in a browser or app on a shared device.

If you have reason to believe a minor has accessed your account, contact [email protected] immediately. Our team will investigate and take appropriate action.

Problem gambling does not look the same for every person, and it rarely develops overnight. It often begins as a leisure activity that gradually becomes more frequent, more financially significant, and more emotionally consuming. Understanding the warning signs — in yourself or in someone you care about — is the first step towards getting it under control.

The following are recognised behavioural patterns associated with problem gambling. None of these signs on their own necessarily indicate a serious problem, but if several of them apply to you consistently, it is worth taking a step back and speaking to someone:

• Spending more money on gambling than you can comfortably afford to lose.
• Gambling to recover losses ("chasing losses") rather than for entertainment.
• Feeling anxious, irritable, or restless when you are not gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or health because of gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Feeling a need to increase bet sizes over time to get the same level of excitement.
• Gambling as a way to escape stress, anxiety, depression, or personal difficulties.
• Feeling guilt or regret after a gambling session, followed by an urge to gamble again to feel better.

The questions below are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and consider whether it has applied to you in the past 12 months. If you answer "yes" to three or more questions, we encourage you to use the player protection tools on your 999gk account and consider speaking to a professional counsellor.

This self-assessment is for guidance only and is not a clinical diagnostic tool. If your answers concern you, please reach out to our support team or consult a qualified mental health professional.

999gk provides a suite of player-controlled protection tools that can be accessed directly from your account settings at any time. You do not need to contact support to activate most of these features — they are built into your account dashboard for immediate, self-service use.

How to Set Your Limits

If you experience any difficulty setting your limits through the account dashboard, contact the 999gk support team via live chat, which is available 24 hours a day, 7 days a week. Support agents are trained to assist with all responsible gaming tool activations promptly and without judgement.

For players who feel they need a more definitive break from gambling, 999gk offers two formal exclusion mechanisms: a time-out (short-term break) and a self-exclusion (medium to long-term or permanent closure). Both can be initiated by the player at any time without requiring justification or approval.

6.1 Time-Out

A time-out temporarily suspends access to your 999gk account for a fixed period. During the time-out period, you cannot log in, deposit, place bets, or access any games on the platform. Your account balance is securely preserved and will be available to you once the time-out period expires. Available time-out durations are:

• 24-hour time-out: Ideal when you feel you are playing more than intended on a particular day and want to pause immediately.
• 7-day time-out: A one-week break to create distance and re-evaluate your gambling habits.
• 30-day time-out: A month-long pause that provides meaningful separation and time for reflection.

A time-out cannot be cancelled early once activated. If you wish to extend your time-out before it expires, contact [email protected] and our team will process the extension.

6.2 Self-Exclusion

Self-exclusion is a formal, longer-term measure intended for players who have concluded that gambling is causing them harm and wish to be completely excluded from the 999gk platform. Self-exclusion options available on 999gk include:

• 3-month self-exclusion: Minimum formal exclusion period.
• 6-month self-exclusion
• 12-month self-exclusion
• 5-year self-exclusion
• Permanent self-exclusion: Your account will be permanently closed with no option to reopen.

During any self-exclusion period, 999gk will:

• Immediately suspend your account and block all login attempts.
• Remove you from all marketing lists so you receive no promotional emails, SMS messages, or push notifications.
• Decline any new account registration attempts made using the same identity documents.
• Process any outstanding withdrawals of your account balance.

6.3 How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

1. Via Account Settings: Log in to your 999gk account, go to "Account Settings", select the "Responsible Gaming" tab, and choose "Self-Exclusion". Select your preferred exclusion period and confirm. The exclusion takes effect within minutes.
2. Via Support: Contact the 999gk support team via live chat or email at [email protected]. Identify yourself with your registered username and email address, and state clearly that you wish to self-exclude along with the duration. Our team will process your request immediately and send a confirmation to your registered email address.

If gambling is causing you financial stress, relationship difficulties, or emotional distress, you do not have to face it alone. Reaching out is a sign of strength, not weakness. 999gk's support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Pohela Boishakh, and all public holidays, to assist any player who is struggling.

7.1 Contacting 999gk Support

Our dedicated support team is trained to handle responsible gaming enquiries with sensitivity and confidentiality. They can help you activate limits, initiate a time-out or self-exclusion, retrieve your account history, and point you towards professional counselling resources. Reach them via:

• Live Chat: Available directly on the 999gk platform, 24/7.
• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority handling.

Please note that the email address above is displayed as plain text only for display purposes. All communications are handled confidentially.

7.2 Guidance for Family Members and Friends

If you are concerned about a family member's or friend's gambling behaviour, there are several constructive steps you can take. Begin by having a calm, non-confrontational conversation about what you have noticed, focusing on specific behaviours and their impact rather than making accusations. Offer your support without ultimatums. Encourage the person to speak with a professional counsellor, and remind them that help is available.

You cannot self-exclude on behalf of another person, but if you have access to the shared household device on which a family member gambles and you believe they have a serious problem, you can use device-level parental controls or content filtering tools to block access to gambling websites at the network or browser level.

Protecting children and young people from exposure to gambling is a shared responsibility between 999gk and the adults in their lives. Our platform enforces a strict 18+ policy through identity verification, but we also recognise that technical controls work best when combined with parental awareness and open conversations about gambling.

We recommend that adults who use 999gk take the following steps to prevent minors in their household from accessing gambling content:

• Use strong, unique passwords: Never use easily guessable passwords such as birthdates or family names. Change your password regularly and do not share it with children.
• Enable device-level parental controls: Most smartphones, tablets, and computers running Android, iOS, Windows, or macOS include built-in parental control features that can restrict access to specific websites and app categories.
• Install content filtering software: Internet filtering applications can be installed at the router level to block gambling content across all devices connected to your home network. These tools are available for free or at low cost and are effective across all devices, including mobile phones.
• Log out after every session: Never leave your 999gk account logged in on a shared or family device. Always log out completely before leaving the device unattended.
• Do not store credentials on shared devices: Avoid saving your username and password in the browser's password manager on any device accessible to a minor.
• Talk openly about gambling: Age-appropriate conversations about the nature of gambling — that it involves real money, real losses, and is not a guaranteed way to earn income — are one of the most effective tools for protecting young people from developing harmful attitudes towards gambling as they grow older.

If you discover or suspect that a minor has accessed the 999gk platform using your account or any account, please report it to [email protected] immediately. We will investigate the matter promptly, suspend the relevant account pending review, and take all appropriate action.