999gk Privacy Policy

When you interact with the 999gk platform — from the moment you create an account to every session you play — we may collect several categories of personal information. The type and volume of data collected depends on the nature of your interaction with us.

1.1 Information You Provide Directly

When registering for a 999gk account or updating your profile, you provide us with information that you enter voluntarily. This includes:

• Registration details: Full legal name, date of birth, email address, mobile phone number (Bangladesh-registered), and a chosen username and password.
• Identity verification documents: National Identity Card (NID) number, passport details, or birth certificate information submitted during Know Your Customer (KYC) verification.
• Proof of address: Utility bill, bank statement, or other documentation submitted to confirm your residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or another division).
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details for Dutch-Bangla Bank or BRAC Bank transfers, or card details for Visa/Mastercard transactions. Full card numbers are handled exclusively by our certified payment processors and are never stored on 999gk servers.
• Communications: Messages, enquiries, and complaints you submit to our support team via live chat or email at [email protected].

1.2 Information Collected Automatically

When you access the 999gk platform, certain technical data is collected automatically by our systems, regardless of whether you have a registered account:

• Device information: Device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Network information: IP address, internet service provider, approximate geographic location (country and city level — we do not collect precise GPS coordinates), and connection type.
• Usage data: Pages visited, games played, bet amounts and outcomes, session duration, features accessed, and navigation paths through the platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus claims, and wagers associated with your account, retained for accounting, fraud prevention, and regulatory compliance purposes.

1.3 Information From Third Parties

In some circumstances, 999gk receives personal data about you from trusted third-party sources:

• KYC and identity verification providers: We use third-party identity verification services to cross-check the documents you submit during account verification. These providers may return verification status, fraud risk scores, and document authenticity assessments.
• Payment processors: Our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) share transaction confirmation data, payment reference numbers, and failure reason codes with 999gk to facilitate deposit and withdrawal processing.
• Game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) share game session data and round results with 999gk for the purpose of settling bets accurately and resolving disputes.

999gk processes personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we process your personal information are outlined below.

Promotional communications: If you have opted in to receive marketing messages from 999gk, we may send you information about bonuses, new game launches, cricket season promotions (BPL, IPL, T20 World Cup), and seasonal offers (Eid, Pohela Boishakh, Victory Day specials) via email or SMS. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or adjusting your notification preferences in your account settings.

Automated decision-making: 999gk uses automated systems to detect patterns associated with fraud, bonus abuse, money laundering, and problem gambling. In certain circumstances, these automated systems may flag an account for review or trigger a temporary suspension pending human review. If an automated decision has a significant effect on your account, you have the right to request a human review of that decision by contacting our support team.

999gk does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share data only in the circumstances described below, and only to the minimum extent necessary for each stated purpose.

3.1 Service Providers and Technology Partners

We engage carefully selected third-party service providers who assist us in operating the 999gk platform. These providers process your data only on our instruction and are contractually prohibited from using your data for any purpose other than providing services to 999gk. Current categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — to process your deposits and withdrawals in BDT.
• Identity verification services: KYC and document verification providers who authenticate your identity and age on our behalf.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios who provide the games available on the 999gk platform and receive session data necessary for game operation.
• Cloud infrastructure and hosting providers: Servers and data storage facilities used to host the 999gk platform and its databases.
• Analytics and fraud detection providers: Tools that help us analyse platform performance, detect suspicious activity, and protect the integrity of the platform.

3.2 Legal and Regulatory Disclosure

999gk may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required or permitted to do so. This includes disclosures required in connection with investigations into fraud, money laundering, terrorist financing, or other illegal activities. In such circumstances, 999gk will disclose only the minimum data necessary to comply with the legal obligation.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 999gk's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or a prominent platform notice before any such transfer occurs, and the receiving entity will be required to honour this Privacy Policy.

999gk uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. This section explains what cookies we use and how you can manage them.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as maintaining your logged-in session, remembering your language preference, and ensuring the security of your account. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences and personalisation choices — such as your preferred game categories, display settings, and notification preferences — so that you do not have to re-enter them on every visit.
• Analytics cookies: These cookies collect anonymised information about how players navigate the 999gk platform — which pages are visited most frequently, where players enter and exit the site, and how long sessions typically last. This data helps us improve the platform experience. Analytics data is aggregated and does not identify individual players.
• Security and fraud prevention cookies: These cookies help our systems identify unusual or potentially fraudulent activity, such as multiple rapid login attempts from different locations, which may indicate that an account has been compromised.

4.2 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 999gk account and using core platform features. For instructions on managing cookies in your specific browser, consult your browser's help documentation.

999gk does not use third-party advertising cookies or cross-site tracking technologies that follow your activity across other websites. Our cookie usage is limited to what is necessary to operate and improve the 999gk platform itself.

999gk retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The retention periods below reflect our standard practice, though specific circumstances (such as an ongoing legal dispute or regulatory investigation) may require us to retain data for longer.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (such as platform usage statistics from which no individual can be identified) may be retained indefinitely for business analytics purposes.

The security of your personal data is a top priority for 999gk. We implement a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure. While no system can guarantee absolute security, our measures reflect current industry best practices for online gaming platforms operating in the Bangladesh market.

• SSL/TLS encryption: All data transmitted between your device and the 999gk platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser's address bar when using 999gk.app.
• Encrypted data storage: Sensitive personal data stored on our servers — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access controls: Access to personal data within the 999gk organisation is restricted to employees and contractors who have a legitimate need to access that data in order to perform their job functions. Access is governed by role-based permissions and is subject to regular review.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their 999gk account, which adds a second layer of verification via SMS code whenever a login is attempted from a new device or location.
• Fraud detection systems: Automated monitoring systems analyse account activity in real time to detect patterns associated with account takeovers, credential stuffing attacks, and other fraudulent access attempts.
• Regular security assessments: 999gk conducts periodic internal security reviews and engages third-party security professionals to assess and improve the platform's security posture.

In the event of a personal data breach that poses a risk to players, 999gk will take prompt action to contain the breach, assess its scope and impact, and notify affected players and relevant authorities as required. Notification will be provided via the email address registered to your account without undue delay.

As a player on the 999gk platform, you have a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary complexity. To exercise any of the rights described below, contact our data team at [email protected] with the subject line "Privacy Rights Request". Please include your registered username, registered email address, and the specific right you wish to exercise to help us process your request efficiently.

• Right of access: You have the right to request a copy of the personal data that 999gk holds about you. We will provide this in a clear, readable format within a reasonable timeframe of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For straightforward corrections (such as an incorrect email address), you may update this directly in your account settings without needing to submit a formal request.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is not absolute — we may be required to retain certain data for legal, regulatory, or contractual reasons even after you request deletion. We will inform you of any data that cannot be deleted and the reason why.
• Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where we process your data based on your consent or on the basis of a contract with you, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where 999gk relies on legitimate interests as the legal basis for processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where our processing of your data is based on your consent (for example, for receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

999gk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features available on the platform. When we make material changes to this policy, we will notify registered players via the email address on file and/or via a prominent notice on the 999gk platform for a period of at least 14 days before the changes take effect.

The "Effective Date" at the top of this document will be updated each time a revised version is published. We encourage you to review this Privacy Policy periodically to stay informed about how 999gk protects your information. The current version of this policy is always accessible at https://999gk.app/privacy-policy.

Your continued use of the 999gk platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any changes to this policy, you should discontinue use of the platform and contact us to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the way 999gk handles your personal data, please contact our support and data team directly. We are available 24 hours a day, 7 days a week, via live chat on the platform or by email at [email protected].